BTP Underwriting

Role & Scope

• Designed a new underwriting workspace to unify fragmented risk data
• Defined interaction patterns for evaluating complex, multi-source inputs
• Partnered with product and engineering to structure workflows and system behavior
• Delivered a solution that reduced friction and improved clarity in risk decision-making

The Problem

• Underwriters spent significant time tracking down and verifying data across multiple systems
• Information had to be manually pieced together, often requiring duplicate checks for accuracy
• Fragmented workflows introduced friction and slowed down even straightforward evaluations
• Inconsistent processes made risk assessment less reliable and harder to scale

From Fragmented Inputs to Structured Evaluation

Underwriters spent significant time gathering and verifying risk data across disconnected sources before they could begin evaluation.

Key Decisions

• Unified workflow: Consolidated disconnected tools into a single evaluation flow, reducing the need to gather data across systems
• In-place data interaction: Enabled calculations and validation directly within data inputs, eliminating the need to leave the workflow
• Contextual data integration: Combined topographical and natural hazard data into a single view to support more informed risk evaluation
• Structured continuity: Introduced a notes system to capture context, supporting handoffs and preserving decision history

Example — Risk Overview

• Combines geographic data, hazard exposure, and trend analysis into a single view
• Enables underwriters to quickly assess risk without switching between systems
• Supports movement from high-level overview to detailed analysis without losing context

Outcome

The result was a more cohesive underwriting workflow. What used to require jumping between systems became a simpler, more direct evaluation process.